Learn more about policies

Refund Policy

We have a 30 day return policy. If 30 days have passed since your purchase, unfortunately we cannot refund or exchange. To be eligible for a return or exchange, the item must be unused and in the same condition as when you received it. Items must also be in their original packaging.

We have a one-year warranty period, during which we will make appropriate compensation for any damage caused by non-human beings.

There are several types of merchandise that are not returnable. Special offer products or products that have been used without their original packaging will not be returned.

Other non-returnable items:
* gift card
* Downloadable software products
* some health and personal care products

In order to complete the return process, we need your reason for return and your order number.
Please do not return purchased items to the manufacturer.

In some cases only partial refunds may be made: (if applicable)
* Products with obvious signs of use
*Any item not in original condition, damaged or missing parts through no fault of our own.
* Any item returned more than 30 days after dispatch

refund (if applicable)
Once your returned item has been received and inspected, we will send you an email letting you know that we have received your returned item. We will also notify you if your refund request has been processed or declined.
If approved, your refund request will be processed and the refund will be automatically credited back to your credit card or returned to the original payment path within a few days.

Refunds are overdue or not received (if applicable)
If you haven't received your refund, please check your bank account again first.
Then contact your credit card company, an official refund may take some processing time.
Next, please contact your bank. Refunds usually take some processing time.
If you have completed all the steps above and still have not received your refund, please contact us via the live chat box.

Specials (if applicable)
Only regular priced items are refundable, sale items are not refundable.

exchange (if applicable)
We only replace defective or damaged items. If you need a replacement for the same item, please contact us via the live chat box

If the purchase is marked as a gift and shipped directly to you by the merchant, you will receive a gift credit equal to the value of the returned item. A gift certificate will be mailed to you upon receipt of the returned merchandise.

If the purchase was not marked as a gift, or if the gift giver ships the order to their own address and then ships it to you, we will refund the gift giver and he will know that you have returned the item.

Privacy Policy

We will legally protect your privacy and security and will not sell personal information.

Logistics policy

You will be responsible for paying the shipping cost of returning the item. Shipping charges are non-refundable. If you receive a refund, return shipping will be deducted from your refund. The arrival time of the replacement product may vary depending on where you live.